Refund policy

RETURN & REFUND POLICY

Thank you for shopping with Design By Anthophile. Each item is made especially for you when your order is placed.

Made-to-Order Products
Because our products are made to order, we are unable to accept returns or exchanges for change of mind, incorrect size or colour selection, or accidental orders.

Please check your product choice, size, colour and delivery details carefully before completing your purchase.

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after receiving your order.

Please include your order number, a description of the problem, and clear photographs showing the issue and the item received.

If the issue is confirmed, we will arrange an appropriate remedy, which may include a replacement or refund.

Order Cancellations and Changes
Orders enter production soon after they are placed. Once production has started, we may be unable to cancel or change your order.

If you need to request a change or cancellation, please contact us as soon as possible. We cannot guarantee that changes can be made once production has begun.

Refunds
Where a refund is approved, it will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer law, including the Australian Consumer Law.

Contact Us
If you have a problem with your order, please contact:

Design By Anthophile
designbyanthophile@gmail.com