Returns & Refunds

Returns & Refunds

I want you to be happy with your Design By Anthophile order. Because each product is made to order especially for you, returns work a little differently from a traditional retail store.

Damaged, defective or incorrect items

If your item arrives damaged, defective, misprinted or incorrect, please contact me as soon as possible and preferably within 30 days of receiving your order. Include your order number, a description of the problem and clear photographs showing the issue and, where relevant, the packaging. I will review the problem and arrange an appropriate solution where eligible.

Change of mind

Because products are made specifically for each order, I generally cannot accept returns or exchanges simply for change of mind, choosing the wrong size or colour, or ordering the wrong item. Please check product details and your selections carefully before completing your order.

Incorrect delivery address

Please check your delivery address carefully at checkout. If you notice an error, contact me as quickly as possible. Once an order has entered fulfilment or has shipped, it may not be possible to change the address or recover the parcel.

Lost packages

If tracking indicates that a parcel may be lost, please contact me with your order number so I can investigate with the fulfilment provider and carrier.

Your consumer rights

Nothing in this policy is intended to exclude or limit any rights or remedies you may have under applicable consumer law, including the Australian Consumer Law where it applies.

Need help?

Please use the Contact page for any order problem. Your purchase is from Design By Anthophile, so I will be your point of contact and will work with the fulfilment provider on your behalf when needed.