Order Help & FAQ

Order Help & FAQ

Here are answers to some common questions about ordering from Design By Anthophile.

When will my order be made?

Products are made to order. Most orders are fulfilled within approximately 2–5 business days before shipping, although some products and busy periods may take longer.

How do I track my order?

When tracking is available, you will receive shipping confirmation and tracking details after your order has been dispatched.

Why did only part of my order arrive?

Different products may sometimes be produced or shipped from different facilities. This means one order can occasionally arrive in more than one package.

What if my item arrives damaged or incorrect?

Please contact me as soon as possible with your order number and clear photographs of the item and the problem. I’ll review it and help arrange an appropriate solution where eligible.

Can I return something because I changed my mind?

As each product is made to order, change-of-mind returns and exchanges are generally not accepted. Please check product details, sizes, colours and your order carefully before purchasing. Your rights under applicable consumer law are not affected.

I entered the wrong address. What should I do?

Contact me as quickly as possible. If fulfilment has not started, there may still be time to correct it. Once an order has entered fulfilment or shipped, an address change may no longer be possible.

My parcel seems late. What should I do?

Check your tracking first. If the parcel appears significantly delayed or tracking shows a problem, contact me with your order number and I’ll investigate.

Still need help?

Please visit the Contact page and send me a message. I’ll be happy to help.